Last updated on October 20th, 2019
The Samsung Galaxy S9 and S9+ have barely been on sale, but unfortunately, some Galaxy S9 and S9+ users are reporting dead zones. Frequent complaints have been raised in numerous Reddit posts and the official Samsung forums and it seems to be more common on Samsung Galaxy S9+ compared to the Galaxy S9.
A majority of people have tried fixing these problems by doing a factory reset or turning up the screen’s touch sensitivity, but it doesn’t go away completely. On the other hand, some people have returned their devices back to Samsung to get a replacement. All screen issues would be covered under Samsung’s 1-year warranty for device workmanship.
Reports are showing that when a phone is affected by this problem, some portions of its touchscreen do not work, at least for the peak part. And actions such as long-pressing or swiping can be ignored often.
However, Samsung has officially responded in regards to reports of Galaxy S9/S9+ smartphones with touchscreen problems.
At Samsung, customer satisfaction is core to our business and we aim to deliver the best possible experience. We are looking into a limited number of reports of Galaxy S9/S9+ touchscreen responsiveness issues. We are working with affected customers and investigating.
a Samsung spokesperson said.
We encourage any customer with questions to contact us directly at 1-800-SAMSUNG.
If your Samsung Galaxy S9 or S9+ smartphone is encountered, it’s possibly best to stay in touch with Samsung to get an RMA (Return Materials Authorization). But besides, if you have purchased a device under the company’s trade-in program, you might want to wait it out just a little bit, as plenty of users are reporting problems with the process.
If there’s any other issue you have encountered with new Samsung flagships, let us know what they are in the comments below.