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Why Does My Facebook Messenger Say “Not Available”?

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Whenever Facebook Messenger says "Not Available," it means that you can't get connected to the particular person, and it often occurs when the person has blocked you.

There is a lack of transparency on Facebook about app faults and the provision of reasons for failure. The Messenger “Not Available” message is one such instance. If you get this error, you won’t be able to contact the user until the problem is fixed.

If you contact Facebook’s support team and they tell you that you can’t send a message to a certain person. Well, it’s not very useful or informative, since the message itself makes it clear the individual is inaccessible.

Getting to the bottom of this problem’s roots and the range of options available to you is essential for finding a workable alternative. This article will explain why this person may be shown as “Not Available” in Messenger and what you can do about it.

Facebook Messenger Say Not Available
Image Credit: Techenguru

Why Does My Facebook Messenger Say “Not Available”?

Through Messenger, Facebook aims to facilitate communication between users. With Messenger, you may easily have conversations with friends or organize group video or voice calls. Messenger requires a connection to the internet and a Facebook account.

Messenger errors, such as the “not available” warning while attempting to send a text, may be quite annoying, especially if you’ve double-checked everything and it still won’t work. The question now becomes, what exactly is causing this, and can it be fixed?

What Causes the “Not Available” on Facebook Messenger?

There might be a number of causes for this Messenger problem. The most important factors contributing to this issue’s frequency are summarized below.

  • If the person you’re attempting to contact has blocked you, you’ll see an error message like this.
  • When the individual you were trying to contact has deleted or deactivated their account.
  • When your intended conversation partner has been permanently removed from Facebook.
  • It’s possible that the error is the result of a technical issue with the app.

Now that you know the most prevalent reasons for the “Not Available” message in Facebook Messenger, you may fix the problem by going through the solutions mentioned below.

Possible Solutions to Try If Messenger Says “Not Available”

Check Your Internet Connection

If you’re using the internet, check that its strength is sufficient. Facebook’s Messenger app has been known to act strangely if it is not given adequate bandwidth to function. To find out how fast your internet is, you may do a speed test. To minimize the “Not Available” message, try switching from your mobile network to a Wi-Fi network, and vice versa. You might try sending a message to someone else on Messenger to see if it helps fix the problem.

A Temporary App Bug

Social networking applications can have technical difficulties. If this happens, try messaging your friend again later and see if that helps. The notification may also appear if the Messenger app cannot connect to the internet. A lack of a reliable internet connection might prevent the app from working as intended and lead to undesirable results.

To fix most short-term issues with an app, just deleting its cache and then restarting it should do the trick. By clearing its cache and restarting, an app greatly decreases its likelihood of crashing. If you’re using Android, here’s how to delete app history and cache:

  • Go to Settings
  • Tap on App Management or Apps
  • Locate “Facebook Messenger App” and Tap on it
  • Go to Storage Control
  • Tap on Clear Data and Clear Cache
clear Messenger cache
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The Particular Account is Deactivated

When a user deletes or deactivates their account, Facebook does not notify their friends. Yet, one of the most prevalent causes of “Not Available” is the termination or inactivation of an account.

A good technique to make absolutely sure the account is deleted is to ask your mutual friends to look into it. If you tried to contact someone on Facebook or Messenger but were unable to locate them, that person may have deleted or deactivated their account. If you try to access it any other way, you won’t be able to.

Even if someone deletes their Facebook account, their profile will remain on your friends list for some time. But, there wouldn’t be any photos for that, and you’d get a message saying they’d deleted their profiles.

Other Person’s Account is Suspended by Facebook

Several violations, including nudity, spamming postings, distribution of false news, and general disregard for the terms and conditions, may result in a permanent ban from Facebook. The account may have been temporarily disabled, which would explain the “Not Available” message. It’s possible, however, that this is only a short setback. If a user’s offences are minimal, Facebook may ban them for 30 days.

You are blocked on Messenger

The person you’re attempting to contact on Messenger may have already blocked you. When someone is blocked, you simply cannot contact them in any way.

On the other hand, you may look into whether they blocked you across all platforms or just the Messenger app. There are a number of indicators on your Facebook page that can tell you whether you have been blocked or not.

There are a few indicators that might help you determine if the individual has stopped you from further communication with them. When someone blocks you on Facebook, you will no longer be able to interact with them in any way, including sending them friend requests, seeing their profile, inviting them to groups, viewing their posts, or seeing them in your news feed.


If you have tried the aforementioned solutions without success, you can always contact Facebook’s support team for assistance. The standard Facebook email for customer service is [email protected]. If you think your problem stems from a software flaw, they can check for that, too. If you don’t get a response, you may try emailing [email protected], an address specifically for helping people gain access to their accounts if they’ve lost them.

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the authorStaphanie Kyle
Staphanie Kyle is one of the youngest members managing gadget reviews and other high priority news and stories for TechenGuru. When she isn’t working, you can find her listening songs and watching documentaries and sports.
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